Terms of Service
Last updated: June 18, 2026.
What CFM Form Builder is
CFM Form Builder ("the Service") is a web tool that converts blank PDF clinical forms
into Telus PS Suite Custom Form (.cfm) files. It is an independent tool
and is not affiliated with Telus or PS Suite.
Intended use
- The Service is intended for healthcare providers who use Telus PS Suite EMR.
- The Service operates on blank form templates only. Do not upload
PDFs that contain patient health information (PHI). Patient data is populated by
PS Suite after you import the generated
.cfminto your own EMR — patient data does not reach our servers. - Do not upload PDFs you do not have the legal right to use.
Eligibility
You must be at least the age of majority in your province or territory of residence to create an account and use the Service. By using the Service you confirm that you meet this requirement and that the account information you provide is accurate.
What the Service is not
- Not a medical device. The Service does not provide clinical decision support and does not interpret medical content. It rewrites form layout only.
- Not an EMR. We never see patient data.
Credits and billing
The Service uses a credit model. New accounts receive three (3) free credits. Each new
.cfm file you build and download consumes one credit. A re-download of the
same blank PDF by the same account within 5 minutes does not consume an additional
credit.
Additional credits are available in packs at the prices listed on the pricing page. Payments are processed by Stripe.
Your responsibility
You are responsible for reviewing every generated .cfm before using it
with real patients. The detector and autopop assignments are best-effort heuristics;
verify that the form behaves as intended in your EMR before relying on it.
Service availability
The Service is provided on an "as is" and "as available" basis. We aim for high availability but make no uptime guarantee.
Disclaimer of warranties
To the fullest extent permitted by law, the Service is provided without warranties of
any kind, whether express or implied, including but not limited to implied warranties of
merchantability, fitness for a particular purpose, and non-infringement. We do not
warrant that the generated .cfm files, field detection, or autopopulation
assignments will be accurate, complete, or error-free. You remain solely responsible for
reviewing every generated form before using it with real patients (see "Your
responsibility" above).
Limitation of liability
To the fullest extent permitted by law, CFM Form Builder will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising out of or relating to your use of the Service. [LAWYER — insert the aggregate liability cap to be set on legal review.] Nothing in these Terms limits any liability that cannot be limited under applicable law, including the Consumer Protection Act, 2002 (Ontario).
Indemnification
You agree to indemnify and hold harmless CFM Form Builder from any claim, loss, or expense arising out of your misuse of the Service, your upload of any PDF you do not have the right to use, your upload of patient health information in breach of these Terms, or your breach of these Terms.
Account questions or termination
For account deletion, questions about these Terms, or any other matter, email support@cfmformbuilder.com. We aim to respond to billing questions within 1–2 business days and to product questions within 3–5 business days; we may take longer during clinic-busy stretches or extended absences.
Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. You agree to the exclusive jurisdiction of the courts located in Ontario, Canada for any dispute arising out of or relating to these Terms or the Service.
Changes
The "last updated" date above reflects the most recent revision. Material changes will be communicated to active account holders.